Everything about how Click2Care handles your data, payments and medical responsibility.
Your information is used only to provide medical consultations, generate prescriptions, manage appointments, process payments, and improve healthcare services.
We implement reasonable administrative, technical, and organizational safeguards to protect your personal and medical information against unauthorized access, alteration, disclosure, or destruction.
All consultations, chat messages, prescriptions, and medical reports remain confidential and are accessible only to authorized users involved in your care.
Payment gateways and other integrated service providers may process limited information necessary to deliver their services. Please review their privacy policies where applicable.
Cookies may be used to improve website performance, maintain secure sessions, and enhance the user experience.
If you have questions regarding this Privacy Policy, please contact our support team through the Contact Us page.
By accessing and using the Doctor Prescription System, you agree to comply with these Terms & Conditions. If you do not agree, please discontinue use of the platform.
Online consultations are intended for medical guidance only. They should not be considered a replacement for emergency medical care or an in-person examination where clinically necessary.
Consultation fees are payable before an online consultation begins. Fees may be non-refundable after the consultation has started, subject to applicable policies.
Digital prescriptions generated through the platform are intended only for the registered patient and should not be shared or altered.
We strive to maintain accurate medical records and secure communications. However, we are not liable for service interruptions, internet failures, or misuse by third parties.
These Terms & Conditions may be updated periodically without prior notice.
Consultation fees are charged before the consultation begins. Once a consultation has started or the doctor has accepted the consultation request, the consultation fee is generally non-refundable except where required by applicable law.
Patients may cancel a consultation request before the doctor accepts it. Refund eligibility, if applicable, will be processed according to our internal review.
If a doctor is unavailable or the consultation cannot be completed due to technical issues on our side, the consultation may be rescheduled or a refund may be issued after review.
Any duplicate or accidental payments will be reviewed and, where appropriate, refunded to the original payment method.
Approved refunds are generally processed within 5–10 business days. The actual credit time depends on your bank or payment provider.
For refund-related queries, please contact our support team with your consultation ID and payment details.
Information provided through this platform is intended for consultation purposes only and should not be considered a substitute for an in-person medical examination where clinically necessary.
This platform is not intended for emergency medical situations. If you experience a medical emergency, contact your local emergency services or visit the nearest hospital immediately.
Prescriptions generated through this platform should only be used by the registered patient and under the supervision of a qualified healthcare professional.
While our doctors aim to provide accurate medical guidance, treatment outcomes may vary depending on individual medical conditions and other factors.
Patients are responsible for providing complete and accurate medical history and following the advice provided by their healthcare professional.
The platform is not liable for any consequences arising from incomplete information provided by users, misuse of prescriptions, or failure to seek emergency medical care when required.